To engage community members in any project it is important to be conscious of their needs both positive and negative.

To reap maximum integration benefits there is a need to inculcate in traders a positive attitude to trade facilitating technology and mutual trust amongst the cross-border traders which was a key concern by the beneficiaries contributing to traditional transactional processes associated with inefficiency and avoidable cost. This should go hand in hand with the accelerated digitalization of cross-border trade facilitation systems.

There is an urgent need to address the significant variation in the cost of voice, data, and devices across the nations which have remained a serious impediment to effective communication, digitization, and technology adoption at both the community and national levels. This explains the low ICT uptake in trade and limited access to smartphones, yet this is the closest technology can be to the traders.

For the successful implementation of a virtual program, all costs related to the virtual training needs to be sorted out.

Constant follow -up of the students during the session is critical in ensuring successful transfer of knowledge.

Constant review of the project strategies is important in ensuring team preparedness e.g. re-strategizing due to COVID-19 guidelines and restrictions.